Customer Service System
Customer Service System
Use our customer service platform to keep end-users happy and loyal.
Use our customer service platform to keep end-users happy and loyal.
Customer Service System
Overview
Benefits
Framework
Scenarios
Pricing
Process
What is Customer Service System?
When using the Tuya Smart app, Smart Life app, or your company's OEM app or customized app, your end-users may submit help tickets, after-sales service requests, comments, or suggestions. We offer three levels of support: Standard Edition, Pro Edition, and App Consumer Feedback Hosting Service (hereinafter referred to as "Hosting Service").
What is Customer Service System?
When using the Tuya Smart app, Smart Life app, or your company's OEM app or customized app, your end-users may submit help tickets, after-sales service requests, comments, or suggestions. We offer three levels of support: Standard Edition, Pro Edition, and App Consumer Feedback Hosting Service (hereinafter referred to as "Hosting Service").
Benefits
Standard Edition
Directly from our Smart Developer Platform at https://iot.tuya.com/, you can subscribe to user feedback by email, set up auto-reply templates, quickly query user and device information, communicate directly with users, and quickly resolve feedback to improve your after-sales service capabilities substantially.
Pro Edition
Conveniently view device information and user information to quickly locate issues, quickly and regularly obtain gateway logs, allocate user issues into automated request buckets, and integrate with multiple channels and apps. You'll enhance your ability to handle user issues conveniently and efficiently.
Hosting Service
Our professional technical service team handles user issues in a timely and efficient manner, significantly improving user experience and saving your money on in-house service costs. We also provide regular analytics reports to help you get to know users better and optimize products.
How it works
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Application Scenario
Brand owners, integrators, and customers in the field of real estate and home decoration
Use our customer service platform to respond to end-users' inquiries, provide after-sales service and support, maintain a high level of user satisfaction, and maintain user loyalty. Moreover, get to know the issues of the product and the control terminal, collect user opinions and suggestions, clearly understand user preferences, scenarios, and optimization requirements of product functions. Then, continuously improve and optimize the product and control terminal to ensure and maintain your competitiveness.
Manufacturers, solution providers, and other customers
Use our customer service platform to directly participate in the handling and communication of user issues, fully understand product issues, collect user opinions and suggestions, and clearly understand user preferences, scenarios, and optimization requirements of product functions. Then, optimize the product to ensure your competitiveness.
Brand owners, integrators, and customers in the field of real estate and home decoration
Use our customer service platform to respond to end-users' inquiries, provide after-sales service and support, maintain a high level of user satisfaction, and maintain user loyalty. Moreover, get to know the issues of the product and the control terminal, collect user opinions and suggestions, clearly understand user preferences, scenarios, and optimization requirements of product functions. Then, continuously improve and optimize the product and control terminal to ensure and maintain your competitiveness.
Manufacturers, solution providers, and other customers
Use our customer service platform to directly participate in the handling and communication of user issues, fully understand product issues, collect user opinions and suggestions, and clearly understand user preferences, scenarios, and optimization requirements of product functions. Then, optimize the product to ensure your competitiveness.
Brand owners, integrators, and customers in the field of real estate and home decoration
Use our customer service platform to respond to end-users' inquiries, provide after-sales service and support, maintain a high level of user satisfaction, and maintain user loyalty. Moreover, get to know the issues of the product and the control terminal, collect user opinions and suggestions, clearly understand user preferences, scenarios, and optimization requirements of product functions. Then, continuously improve and optimize the product and control terminal to ensure and maintain your competitiveness.
Manufacturers, solution providers, and other customers
Use our customer service platform to directly participate in the handling and communication of user issues, fully understand product issues, collect user opinions and suggestions, and clearly understand user preferences, scenarios, and optimization requirements of product functions. Then, optimize the product to ensure your competitiveness.
Pricing
Customer Service
View user feedback and device and application information in the IoT Platform, and reply in real-time.
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Standard Edition
Currently, the IoT Platform provides a single customer service agent with multiple account authorizations. You do not need to pay additional fees.
View user feedback in the IoT Platform
Reply in real-time
Multiple account authorizations
Free
Try Now
Standard Edition
Currently, the IoT Platform provides a single customer service agent with multiple account authorizations. You do not need to pay additional fees.
View user feedback in the IoT Platform
Reply in real-time
Multiple account authorizations
Free
Try Now
Pro Edition
Your team can enjoy an exclusive customer service software console and outsource the customer service without granting access to your IoT Platform to third parties.
Provide you with the authorized use of the operation and maintenance platform
Provide you with the number of sub-accounts that need to be used after the operation and maintenance platform is delivered. The fee is one-time.
Provide you with the domain name of the software platform and custom software LOGO.
On Demand
Get Started
Pro Edition
Your team can enjoy an exclusive customer service software console and outsource the customer service without granting access to your IoT Platform to third parties.
Provide you with the authorized use of the operation and maintenance platform
Provide you with the number of sub-accounts that need to be used after the operation and maintenance platform is delivered. The fee is one-time.
Provide you with the domain name of the software platform and custom software LOGO.
On Demand
Get Started
Hosting Service
Tuya professional technical service team, multilingual online service, to efficiently solve consumer queries and consultations.
Show More
Standard
Tuya professional online service team directly connects to your App consumer questions and consultation. Issue a service report to let you understand the consumer profile and help optimize product functions.
Provide 300 consumer feedback message processing services for your App
Provide you with consumer feedback service reports
$1,100
Activate Now
Standard
Tuya professional online service team directly connects to your App consumer questions and consultation. Issue a service report to let you understand the consumer profile and help optimize product functions.
Provide 300 consumer feedback message processing services for your App
Provide you with consumer feedback service reports
$1,100
Activate Now
Advanced
Tuya professional online service team directly connects to your App consumer questions and consultation. Issue a service report to let you understand the consumer profile and help optimize product functions.
Provide 500 consumer feedback message processing services for your App
Provide you with consumer feedback service reports
$1,650
Activate Now
Advanced
Tuya professional online service team directly connects to your App consumer questions and consultation. Issue a service report to let you understand the consumer profile and help optimize product functions.
Provide 500 consumer feedback message processing services for your App
Provide you with consumer feedback service reports
$1,650
Activate Now
Premium
Tuya professional online service team directly connects to your App consumer questions and consultation. Issue a service report to let you understand the consumer profile and help optimize product functions.
Provide 1000 consumer feedback message processing services for your App
Provide you with consumer feedback service reports
$3,200
Activate Now
Premium
Tuya professional online service team directly connects to your App consumer questions and consultation. Issue a service report to let you understand the consumer profile and help optimize product functions.
Provide 1000 consumer feedback message processing services for your App
Provide you with consumer feedback service reports
$3,200
Activate Now
Get Started
1
Submit Information
Select the package based on your needs
2
Pay For the Order
Online payment methods such as Alipay and PayPal are supported
3
Completed the Launch
Completed the launch of the App Consumer Feedback Hosting Service
1
Submit Information
Submit Information
Select the package based on your needs
2
Pay For the Order
Pay For the Order
Online payment methods such as Alipay and PayPal are supported
3
Completed the Launch
Completed the Launch
Completed the launch of the App Consumer Feedback Hosting Service
Marketing Cooperation
Business Cooperation
Customer Service
Media Inquiry
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